Security

The LEAP remote assistance tool employs end-to-end, 256-bit SSL encryption - the same security levels used and trusted by major banking institutions.

Clients must permit the support team to use each support function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect).

Clients can choose to terminate the session at any time.

All traces of the remote-assistance tool disappear from the remote PC when the session is finished.

How to Get Support

A member of our support team will talk with you first to determine the nature of the problem.

How it Works

Step 1
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique 6 digit code. You will then enter the code in the field below and click the 'Connect to LEAP NHD' button to initiate the screen-sharing session.

Step 2
You are prompted to download a small virus-free plug-in.

Step 3
With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.